Returns

We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, your item must be unworn, unwashed, and in the same condition you received it, with all original tags attached and, if applicable, in its original packaging. You’ll also need the receipt or proof of purchase.

How to Request a Return

You can request a return through your customer account on our website. Log in, locate your order, and click “Request return” to start the process. If you have trouble accessing your account, please email us at info@thenakeddoll.com with your order number.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be issued to the original payment method within 5–10 business days. Please note it may take additional time for your bank or credit card company to post the refund.

Please note: original shipping fees (including Express Shipping) are non-refundable.
If more than 15 business days have passed since we approved your return, please contact us at info@thenakeddoll.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. Email: info@thenakeddoll.com.

Exchanges

We do not offer direct exchanges. If you’d like a different size or style, please request a return and place a new order.